Website Use and Eligibility

The Lowreys Luxury Rentals website is intended to help visitors discover rental categories, explore available accommodation options, understand property features, and contact us regarding potential stays. You agree to use this website only for lawful purposes and in a manner that does not interfere with its operation, compromise its security, restrict other visitors, or negatively affect the experience of other users.

When using our website, you must not attempt to gain unauthorised access to restricted areas, servers, databases, accounts, or administrative systems. You must not introduce malicious software, distribute harmful code, interfere with website functionality, misuse forms, submit automated requests that place an unreasonable burden on our systems, or attempt to obtain information that has not been made publicly available.

You are responsible for ensuring that the information you provide through our website is accurate, complete, current, and submitted with the necessary authority. If you are making an enquiry or reservation on behalf of another individual or group, you should have permission to share their relevant information and communicate the applicable booking requirements to them.

You must be legally capable of entering into the relevant agreement to make a binding reservation. Where a reservation involves a person who is under the applicable legal age, the booking and stay must be arranged through an eligible adult in accordance with applicable laws and property requirements. We reserve the right to restrict access, decline enquiries, or take appropriate action where website use appears unlawful, misleading, abusive, or inconsistent with these terms.

Access to the website may occasionally be interrupted for maintenance, security updates, technical issues, or circumstances outside our reasonable control. We do not guarantee that the website will always be available without interruption or that every feature will operate without errors on every device or browser.

Property Listings

Lowreys Luxury Rentals may present different accommodation categories, including Heritage Villa Rentals, Luxury Home Rentals, Apartment Rentals, Beachfront Villa stays, Vacation Home Rentals, and Mountain Retreat Rentals. Property listings may include descriptions, photographs, amenities, room details, destination information, occupancy guidance, and other information intended to help visitors evaluate potential accommodation options.

We make reasonable efforts to present property information clearly and accurately. However, photographs may be representative of the accommodation and may not show every room, furnishing, accessory, view, or feature included in a particular stay. Lighting, photography, seasonal conditions, renovations, and changes made by property owners or managers may cause differences between online images and the property as experienced in person.

Property descriptions, facilities, included amenities, and occupancy arrangements may vary by location and property. A feature available at one property should not be assumed to be available at another property within the same rental category. Visitors should review the specific listing and request confirmation of any essential requirements before proceeding with a booking.

Information about destinations, attractions, nearby facilities, transport connections, and surrounding areas is provided for general planning purposes. Travel conditions, opening hours, access arrangements, seasonal availability, and local facilities may change without notice. We cannot guarantee the continued availability or suitability of third-party facilities or attractions mentioned in property information.

Unless expressly confirmed in writing as part of the booking, website content should not be interpreted as a guarantee that a particular property, amenity, room configuration, view, service, or additional facility will be available for your requested dates. Please obtain written confirmation of any requirement that is essential to your stay.

Enquiries, Reservations and Booking Confirmation

Submitting an enquiry through our website allows you to request information about a property, destination, rental category, availability, pricing, or other accommodation requirements. An enquiry is a request for information and does not, by itself, establish a confirmed reservation, guarantee that a property is available, or create an obligation for us or a property provider to accept a booking.

Reservation requests may require additional information, such as the intended arrival and departure dates, number of guests, preferred accommodation, contact details, special requirements, and other details relevant to the proposed stay. We may need to clarify information before determining whether a property can accommodate your request.

A reservation should be considered confirmed only after the applicable booking process has been completed and you have received explicit confirmation through an authorised communication channel. Depending on the property and arrangement, confirmation may be subject to payment, verification, acceptance of property rules, or other clearly communicated requirements.

Availability can change while an enquiry is being reviewed. A property that appears available when you first contact us may become unavailable before your reservation is confirmed. Where this happens, we may communicate alternative dates, comparable properties, or other possible arrangements, but alternative accommodation will not be substituted without your agreement.

You are responsible for reviewing all information contained in your booking confirmation, including dates, property details, guest numbers, applicable charges, payment requirements, arrival instructions, and cancellation conditions. If any information appears incorrect or differs from your request, contact us promptly so the issue can be reviewed before your stay.

Pricing, Fees and Payments

Rental prices and other charges may vary according to the property, destination, season, requested dates, length of stay, number of guests, availability, and services included in the accommodation arrangement. Any price displayed on the website should be reviewed alongside the details and conditions provided for the specific property and booking.

The total amount payable may include the accommodation charge and any applicable taxes, cleaning fees, service charges, security deposits, additional guest fees, optional services, or other property-specific charges. Charges that apply to a particular reservation should be communicated through the relevant listing, quotation, booking information, or other authorised communication before the booking is finalised.

Prices and promotional offers may change before a reservation is confirmed. A price previously viewed or discussed should not be treated as guaranteed for future dates unless it has been confirmed under the applicable booking conditions. Where a quotation has a stated validity period, its terms apply during that period, subject to any conditions expressly communicated with the quotation.

Payments must be made using the payment method and schedule communicated for the relevant reservation. You are responsible for ensuring that payment information is accurate, that sufficient funds are available, and that any required payment is completed within the specified timeframe. Failure to meet a payment deadline may result in a reservation remaining unconfirmed or being cancelled in accordance with the applicable booking terms.

If a security deposit is required, the amount, purpose, collection method, and return conditions should be communicated before the booking is completed. Deductions may be made where permitted by the agreed conditions, including for documented damage, missing items, unpaid charges, or other valid costs associated with the stay. Any applicable deposit return will be handled according to the stated property conditions and the time reasonably required to inspect the accommodation and process the return.

You should retain payment receipts, transaction references, booking confirmations, and related correspondence for your records. If you notice a payment discrepancy, an unexpected charge, or a potential duplicate transaction, notify us promptly and provide the relevant details so the matter can be reviewed.

Nothing in this section authorises charges that were not properly disclosed or agreed to where disclosure or agreement is required by applicable law. All pricing, payment, tax, refund, and deposit arrangements remain subject to applicable legal requirements.

Cancellations, Changes

Cancellation and modification conditions may differ between properties, reservation dates, promotional rates, booking arrangements, and service providers. Before completing a reservation, you should carefully review the cancellation deadline, any applicable cancellation charges, refund eligibility, and the conditions under which a booking can be changed.

If you need to cancel or modify a reservation, contact us through the appropriate communication channel and provide your booking reference, name, property details, and requested changes. Where applicable, cancellation or modification requests should be submitted in writing so that the request and its receipt can be documented. A request is not necessarily effective until it has been acknowledged or processed in accordance with the applicable booking conditions.

Refund eligibility will depend on the confirmed cancellation policy, the timing of your request, the payments already made, and any applicable legal requirements. Some bookings may permit a full or partial refund within a specified period, while other arrangements may include non-refundable amounts or charges for late cancellation. The specific conditions communicated for your reservation will govern, subject to applicable law.

If you request a change to travel dates, guest numbers, or property selection, the change may depend on availability and may affect the total price. Additional charges or revised conditions should be communicated before the change is accepted. We cannot guarantee that a requested alternative date or property will be available.

If a property becomes unavailable or a confirmed booking cannot be honoured due to circumstances attributable to the relevant provider, we will communicate the information available to us and explain any options offered under the booking arrangement and applicable law. Any alternative property, rescheduled stay, credit, or refund must be handled in accordance with the relevant agreement and legal obligations.

Refunds, where approved, will generally be processed through the original payment method unless another lawful arrangement is agreed. The time taken for the funds to appear in your account may depend on the payment provider, bank, or financial institution. We will not represent a refund as completed until it has been appropriately initiated or confirmed.

If an unexpected event affects your travel plans, contact us as soon as reasonably possible. We will review the situation in light of the applicable booking terms, any relevant provider policy, and legal requirements, without guaranteeing an exception where one is not available.

Guest Responsibilities and Property Rules

Guests are expected to treat every rental property, its furnishings, equipment, outdoor areas, and shared facilities with reasonable care and respect. You must follow the property rules communicated before or during your stay, including requirements relating to occupancy, visitor access, noise, parking, waste disposal, smoking, pets, use of amenities, and security arrangements.

The number of people staying at the property must not exceed the confirmed occupancy limit unless prior written approval has been obtained. Additional visitors, events, parties, commercial activities, or gatherings may be restricted or require advance permission. You should not assume that permission to occupy a property includes permission to host unregistered guests or organise an event.

Guests must not use a property for unlawful activities, create unreasonable disturbance, damage the accommodation, interfere with neighbouring residents, or use facilities in a manner that creates avoidable risks. Any rules concerning quiet hours, restricted areas, fire safety, swimming pools, balconies, terraces, fireplaces, appliances, or other facilities should be followed carefully.

You should report accidental damage, maintenance problems, missing items, safety concerns, or other significant issues as soon as reasonably possible. Prompt communication gives the relevant property contact an opportunity to assess the situation and, where possible, resolve the issue during the stay.

Guests may be responsible, to the extent permitted by law and the applicable agreement, for reasonable and documented costs arising from damage, missing property, excessive cleaning beyond ordinary use, unauthorised additional occupancy, or violations of agreed property rules. Ordinary wear and tear should be distinguished from damage attributable to a guest or visitor.

Check-in and check-out times, key collection, access codes, identification requirements, parking instructions, and departure procedures may vary by property. Guests are responsible for following the instructions provided for their reservation, keeping access credentials secure, and returning keys or other access devices as instructed.

Before departure, guests should leave the accommodation in the condition required by the applicable property rules, dispose of waste as directed, secure doors and windows, and return keys or access devices. If you anticipate difficulty complying with a property requirement, please raise the issue with the relevant contact promptly rather than waiting until after departure.

Liability and Limitations

We aim to provide useful property information and a straightforward enquiry experience. However, the website and its general content are provided for informational and accommodation-planning purposes. To the extent permitted by applicable law, we do not guarantee that every listing, description, photograph, link, availability indication, or other item of website information will always be complete, current, uninterrupted, or free from error.

Responsibility for accommodation, property maintenance, access, facilities, and on-site services will depend on the actual arrangement and the parties involved. Where a property is owned, operated, or managed by a separate provider, the respective responsibilities of that provider and Lowreys Luxury Rentals will depend on the confirmed booking terms, representations made, and applicable law.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law. Subject to that restriction, and to the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from website access or use, inaccurate information supplied by third parties, temporary technical interruptions, or circumstances outside our reasonable control.

We do not guarantee that a particular destination, property, facility, or surrounding area will be suitable for every visitor's individual needs. Visitors should independently assess relevant considerations, including accessibility, local conditions, travel arrangements, personal safety requirements, and the suitability of amenities for children, older adults, or individuals with specific needs.

If a problem occurs during a stay, guests should report it promptly to the contact identified in their booking information. Where reasonably possible, we will review the information provided and help clarify the appropriate communication or resolution process. Any response will depend on the nature of the issue, the responsibilities of the parties involved, and the applicable booking terms.

These terms do not remove any consumer rights, statutory protections, or remedies that cannot lawfully be excluded. Any limitation of responsibility applies only to the extent allowed by the laws governing the relevant transaction.

Personal Information and Communication Practices

When you submit an enquiry, request a reservation, or contact Lowreys Luxury Rentals, we may need to collect information such as your name, email address, phone number, travel dates, and other details relevant to your request. The information you provide should be accurate and should not include unnecessary sensitive or confidential details.

Personal information may be used to respond to enquiries, communicate about potential or confirmed reservations, coordinate relevant accommodation arrangements, provide requested assistance, maintain business records, address complaints, and meet applicable legal obligations. Where necessary and lawful, relevant information may be shared with property owners, authorised managers, service providers, or other parties involved in handling your enquiry or reservation.

We aim to handle personal information responsibly and use appropriate measures to protect it against unauthorised access, disclosure, alteration, or loss. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should avoid sending sensitive information through an ordinary enquiry form unless a secure and appropriate method has been specifically provided.

If you choose to subscribe to newsletters or promotional communications, the information you provide may also be used to send updates about rental type, interest, update frequency and offers in accordance with the consent you provide and applicable law. You may unsubscribe from marketing communications using the available unsubscribe method. Unsubscribing from promotional messages does not necessarily stop essential communications relating to an existing enquiry, booking, payment, or legal obligation.

Intellectual Property and Third-Party Services

Unless otherwise indicated, the text, website design, visual presentation, branding, graphics, page layouts, original descriptions, and other content made available through the Lowreys Luxury Rentals website are owned by, licensed to, or used with permission by the relevant rights holders. Such material may be protected by copyright, trademark, and other intellectual property laws.

You may browse the website and use its content for your personal, non-commercial accommodation research. You must not reproduce, republish, distribute, modify, commercially exploit, sell, or create derivative works from protected website material without the required permission, except where such use is permitted by applicable law.

Property photographs, names, logos, and other materials may belong to property owners, photographers, suppliers, or other third parties. Their appearance on the website does not mean that ownership has transferred to Lowreys Luxury Rentals or that visitors are authorised to reuse them. Permission should be obtained from the appropriate rights holder before any use that requires authorisation.

Our website may contain links to external websites or third-party services that provide additional information, maps, payment facilities, travel resources, or other useful features. These external services may operate under their own terms, privacy practices, availability conditions, and security standards. We do not control all external content and cannot guarantee its accuracy, reliability, or continued availability.

A link to a third-party website is provided for convenience and does not necessarily represent an endorsement, partnership, or guarantee of the products or services offered there. Before using an external service or providing information to a third party, you should review its applicable terms and privacy information.

If you believe that content on our website infringes your intellectual property rights or has been used without appropriate authorisation, please contact us with a clear description of the material, the relevant webpage, the rights involved, and your contact details so the concern can be reviewed.

Changes to These Terms and Applicable Law

Lowreys Luxury Rentals may update these Terms and Conditions from time to time to reflect changes in our website, rental categories, business arrangements, operational procedures, security practices, or legal requirements. When changes are made, the revised terms may be published on this page without any prior notice.

Visitors should review this page periodically, particularly before submitting a new enquiry or making a reservation. Continued use of the website after revised terms are published may indicate acceptance of the revised provisions to the extent permitted by applicable law. Where the law requires specific notice or consent for a change, we will follow the relevant requirements.

Unless otherwise required by applicable law or expressly agreed in writing, the terms applicable to a confirmed reservation will be determined by the booking conditions and agreements governing that reservation. A general update to this webpage will not automatically override a specific contractual commitment or a legal right that has already arisen.

These terms should be interpreted in accordance with the laws applicable to the relevant transaction. Where Indian law applies, the applicable provisions of Indian law will govern, subject to mandatory consumer protections and any valid contractual arrangements. Any dispute concerning the website or services should first be raised with us so the parties have a reasonable opportunity to clarify the issue and consider an appropriate resolution.

Where a dispute cannot be resolved through direct communication, it may be addressed through the courts, consumer forums, or other dispute-resolution mechanisms that have jurisdiction under applicable law. Nothing in these terms prevents a visitor or customer from exercising a legal right that cannot lawfully be waived or restricted.

If any provision of these terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure or delay in exercising a right under these terms does not necessarily constitute a waiver of that right.

These terms, together with the relevant confirmed booking conditions and any other policies expressly incorporated into the applicable arrangement, describe the general conditions governing website use and the relevant services. Any additional agreement must be assessed in light of its wording and applicable law.