Personal Information

The information we collect depends on how you use the Lowreys Luxury Rentals website and the type of assistance you request. If you submit an enquiry, request information about a property, or express interest in a reservation, we may collect details such as your name, email address, phone number, intended travel dates, guest requirements, and the message you provide.

If you contact us about a particular property, we may also collect information necessary to understand your accommodation preferences, including the type of property you are interested in, the number of guests, and any other relevant booking preferences you voluntarily share.

If you subscribe to our newsletter, we may collect your name, email address, subscription preferences, and information about the kinds of property updates or travel-related communications you would like to receive. You should provide only the information necessary for your subscription and avoid submitting sensitive personal details through general newsletter forms.

We may also receive information that you choose to include in emails, telephone conversations, feedback, complaints, or other communications with us. If you contact us by phone, the information you share may be used to understand your question and respond to your request.

Depending on the website's actual configuration, certain technical information may be collected automatically when you visit our pages. This may include your browser type, device information, operating system, approximate location derived from technical information, pages viewed, referring website, and general interaction data. Such information may be used to understand website performance and identify technical problems.

We aim to collect information that is relevant to the purpose for which it is needed. We do not ask visitors to provide unnecessary sensitive information through ordinary website forms. Where additional information is required for a specific booking or legal purpose, the reason for requesting it should be explained where appropriate.

How We Collect Information

Most personal information is collected directly from you when you interact with our website or contact us. For example, you may provide your details by completing an enquiry form, requesting property availability, submitting a subscription form, sending an email, or speaking with us by telephone.

When you submit a form, the information you enter may be transmitted to the systems or service providers configured to process that form. The actual collection and processing method depends on the website's technical setup. A form that has not been connected to a working submission service may not successfully transmit or store the information you provide.

We may receive relevant information from property owners, authorised property managers, booking partners, or service providers when that information is necessary to respond to your enquiry or coordinate a requested accommodation arrangement. Where applicable, such information should be shared lawfully and for a relevant purpose.

Certain technical information may be collected through cookies, server logs, analytics tools, or similar technologies if these features are enabled on the website. These technologies may help us understand how visitors navigate our pages, identify errors, maintain website functionality, and improve the overall user experience.

We may also obtain information from previous communications with you, such as an earlier enquiry or booking discussion, when referring to that information is reasonably necessary to continue assisting you. We aim to use such information in a manner consistent with the purpose for which it was originally provided and applicable privacy requirements.

You are responsible for ensuring that the information you submit is accurate and that you are authorised to provide any personal information relating to another individual. If you submit information on behalf of another guest, you should make sure you have the necessary permission to do so.

How We Use Information

We use personal information for legitimate and relevant business purposes associated with operating Lowreys Luxury Rentals, responding to visitors, managing enquiries, and supporting accommodation-related communications. The particular use depends on the information collected and the interaction you have with us.

Information submitted through enquiry forms may be used to understand your preferred rental category, answer questions about property features, communicate possible availability, provide relevant pricing information, and explain the next steps in the booking process.

If you proceed with a reservation, relevant information may be used to coordinate booking details, communicate arrival instructions, clarify guest requirements, respond to questions, and manage necessary communications relating to the stay.

Where you have subscribed to marketing communications or where another lawful basis applies, we may use your contact information to send property updates, new listing announcements, travel inspiration, seasonal offers, or other relevant information about Lowreys Luxury Rentals.

Technical and usage information may be used to maintain website security, identify malfunctioning pages, understand general visitor behaviour, improve navigation, evaluate the performance of website content, and support the reliability of our online services.

We may also use relevant information to maintain business records, respond to complaints, investigate suspected misuse, prevent fraudulent activity, enforce applicable terms, establish or defend legal claims, and meet legal or regulatory obligations.

We do not intend to use personal information for purposes that are incompatible with the reason it was collected without an appropriate legal basis. If a new purpose requires notice or consent under applicable law, we will take the steps required before using the information for that purpose.

Information Sharing

Lowreys Luxury Rentals does not treat personal information as information that can be shared without a legitimate reason. We may share relevant details with authorised parties when necessary to respond to an enquiry, facilitate a requested reservation, operate the website, provide a requested service, or meet an applicable legal obligation.

Where an enquiry relates to a specific rental property, relevant information may need to be shared with the property owner, authorised manager, or accommodation provider so that they can respond to questions about availability, suitability, facilities, or booking requirements.

We may use third-party service providers to support website hosting, form processing, email communications, security, analytics, payment processing, or other operational functions. Where these providers process personal information on our behalf, their access should be limited to what is reasonably necessary for the relevant service and subject to appropriate arrangements where required by law.

Information may also be disclosed when required by a valid legal obligation, court order, lawful request from an authorised public authority, or other applicable legal process. Where legally permitted and reasonably appropriate, we may take steps to verify the legitimacy and scope of such requests.

We may disclose relevant information when reasonably necessary to investigate suspected fraud, address security incidents, protect the rights and safety of individuals, enforce applicable agreements, or establish, exercise, or defend legal claims, subject to applicable legal requirements.

If our business undergoes a restructuring, merger, acquisition, or transfer of relevant business operations, personal information may need to be reviewed or transferred as part of that process. Any such handling should be carried out in accordance with applicable privacy laws and appropriate safeguards.

We do not intend to sell your personal information to third parties for their independent marketing purposes. If information sharing practices change in a way that requires additional notice or consent, we will address those requirements in accordance with applicable law.

Data Security and Protection

We recognise that personal information should be handled with care and protected against unauthorised access, misuse, alteration, disclosure, or loss. Depending on the nature of the information and the systems used, appropriate security measures may include access restrictions, secure hosting arrangements, software updates, monitoring, and other reasonable technical or organisational safeguards.

Access to personal information should be limited to individuals and service providers who need it for an authorised business purpose. Where third parties process information on our behalf, appropriate safeguards should be considered to help protect the information and ensure it is handled according to relevant instructions and legal requirements.

We aim to maintain reasonable procedures for identifying and addressing suspected security incidents. If a personal data breach occurs, the response and any required notifications will be handled in accordance with applicable legal obligations.

Although reasonable safeguards may be used, no website, internet connection, email transmission, electronic storage system, or digital communication method can be guaranteed to be completely secure. We cannot promise that information transmitted online will never be exposed to unauthorised access, despite efforts to protect it.

You can help protect your information by using a secure device, keeping your email account protected, avoiding public disclosure of confidential booking details, and checking that you are communicating through the intended website or contact channel.

Please do not send passwords, full payment card details, or other highly sensitive information through general enquiry forms or ordinary email. If a booking requires additional verification or payment information, use the appropriate secure process communicated for that transaction.

Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements, legitimate business needs, and the nature of the information involved. The appropriate retention period may vary depending on whether the information relates to a general enquiry, newsletter subscription, confirmed booking, payment record, complaint, or legal matter.

Enquiry information may be retained for a reasonable period so that we can respond to follow-up questions, maintain relevant communication records, and understand the status of a potential booking. If an enquiry does not proceed to a reservation, the information may be deleted or anonymised when it is no longer needed, subject to applicable requirements.

Booking-related records, transaction information, and related correspondence may need to be retained for accounting, administrative, dispute-resolution, regulatory, or legal purposes. Such records may be kept for the period required by applicable law or reasonably necessary to establish, exercise, or defend legal claims.

Newsletter subscription information may be retained while the subscription remains active and for a reasonable period afterwards where necessary to maintain records of subscription preferences, process unsubscribe requests, or demonstrate compliance with applicable requirements.

When information is no longer required for a legitimate purpose, we aim to delete it, anonymise it, or otherwise handle it appropriately, subject to legal obligations and technical limitations. Backup copies may remain for a limited period as part of routine system processes before being removed or overwritten.

If you request deletion of your personal information, we will review the request in light of applicable law and the circumstances involved. Some information may need to be retained where there is a valid legal obligation or another lawful reason to keep it. Where a request cannot be fully granted, the applicable reasons may be explained where required.

Your Privacy Rights

Depending on the laws applicable to your location and the circumstances in which your information is processed, you may have rights concerning your personal information. These rights may include requesting access to information held about you, asking for inaccurate information to be corrected, requesting deletion, withdrawing consent where processing is based on consent, or raising concerns about how your information is handled.

If you believe that the information you provided is incorrect or incomplete, you may contact us with the relevant details and explain what needs to be updated. We may need to verify your identity or ask for additional information before making changes to help ensure that personal information is not disclosed or altered without authorisation.

If you have subscribed to promotional emails, you may choose to unsubscribe through the method provided in the communication or contact us directly. We will handle unsubscribe requests in accordance with applicable requirements. Essential messages concerning an existing booking, payment, security issue, or other necessary service matter may still be sent where appropriate.

Where processing depends on your consent, you may be able to withdraw that consent. Withdrawal generally applies to future processing and does not automatically make processing carried out lawfully before the withdrawal invalid. Certain information may continue to be processed where another lawful basis applies.

You may also have the right to raise a complaint with a relevant privacy regulator or other authorised body where such a right is available under applicable law. We encourage you to contact us first when appropriate so that we can understand your concern and review the issue.

Privacy rights and the conditions for exercising them vary by jurisdiction. We will assess requests according to the legal requirements that apply to the particular request and may explain any restrictions or exceptions where permitted or required by law.

Third-Party Websites

The Lowreys Luxury Rentals website is intended for people who can lawfully use the website and make accommodation enquiries. We do not knowingly seek to collect personal information directly from children where doing so would violate applicable law or require consent that has not been obtained.

If a parent or legal guardian believes that a child has submitted personal information through our website in circumstances where the collection was not appropriate, they may contact us and explain the concern. We will review the request and take reasonable steps consistent with applicable law to address the matter.

Where a booking involves children as guests, the responsible adult should provide only the information reasonably required for the accommodation arrangement and should ensure that any required permissions or authorisations have been obtained.

Our website may include links to external websites, mapping services, payment platforms, social media services, or other third-party resources. When you follow an external link, you may be subject to the privacy policy, terms, and data practices of that third party rather than this policy.

We do not control the privacy practices, security measures, content, or data retention policies of independent third-party websites. A link is provided for convenience and does not mean that we guarantee the external service or its privacy practices.

Before providing personal information to an external website or service, you should review its privacy policy and confirm that you understand how your information may be collected and used. If you have concerns about information submitted directly to a third-party service, you may need to contact that service provider.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our website features, information collection practices, service providers, business operations, or applicable legal requirements. When changes are made, the revised policy may be published on this page together without any prior notice.

We encourage visitors to review this page periodically so they can remain informed about how personal information may be handled. If a material change requires additional notice or consent under applicable law, we will take the steps required by that law.

The version of this policy that applies to a particular interaction may depend on when the information was collected, the purposes for which it is processed, the terms communicated at that time, and any legal requirements that apply. Nothing in this policy is intended to remove privacy rights or protections that cannot lawfully be excluded.

We aim to handle personal information in accordance with the privacy and data protection laws applicable to our operations and the relevant interaction. Where Indian law applies, processing will be subject to the applicable requirements of Indian law, including relevant data protection obligations and any applicable rules.

If any provision of this policy is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted. Any interpretation of this policy must be consistent with mandatory legal rights and protections.

This Privacy Policy should be read together with our Terms and Conditions and any other privacy notices provided for a specific booking, service, subscription, or transaction. Where additional information is supplied about a particular activity, that information should be considered alongside this general policy.