Commitment to Security

Lowreys Luxury Rentals is committed to maintaining a responsible approach to email and other electronic communications. We understand that visitors and customers should have reasonable control over the promotional messages they receive. Our communication practices aim to provide relevant information without creating unnecessary inconvenience or sending messages that recipients have not requested or cannot reasonably expect.

We may communicate with individuals who submit property enquiries, request rental information, contact our team, or subscribe to our newsletter. Depending on the purpose of the communication, messages may relate to property listings, accommodation details, reservation enquiries, travel inspiration, seasonal offers, or other relevant updates about our rental categories.

We aim to ensure that promotional messages are identifiable, that the purpose of communication is reasonably clear, and that recipients have an appropriate method of managing their preferences. We do not intend to use deceptive subject lines, misleading sender details, or false claims to persuade people to open messages or interact with our website.

Our commitment extends to the responsible handling of contact information provided by visitors, prospective guests, subscribers, and customers. We expect any service provider acting on our behalf to handle communication activities responsibly and in accordance with the instructions, safeguards, and legal requirements applicable to the service.

We recognise that communication preferences can change over time. If you no longer wish to receive promotional updates, you can unsubscribe using the method provided in the message or contact us directly. We aim to respect valid requests and process them within the time required by applicable law.

What We Consider Spam

Spam generally refers to unsolicited, irrelevant, misleading, or excessively distributed electronic messages sent without an appropriate basis or in disregard of the recipient's communication preferences. Spam may appear in email, text messages, online forms, social media messages, or other electronic communication channels.

In the context of Lowreys Luxury Rentals, unwanted communication may include repeated promotional emails sent after a recipient has unsubscribed, marketing messages sent without the consent or other lawful basis required by applicable law, misleading offers, deceptive subject lines, or communications that misuse another person's identity or contact information.

Spam may also involve the unauthorised collection or use of email addresses, automated mass messaging, fraudulent property promotions, deceptive links, malicious attachments, or attempts to obtain personal information through misleading communications. Such activities are inconsistent with our commitment to responsible communication.

Not every email from Lowreys Luxury Rentals is a promotional message. If you submit an enquiry, request booking information, or make a reservation, we may need to communicate with you about that specific request. These service-related communications are different from general marketing messages, although their use remains subject to applicable privacy laws and communication requirements.

We aim to distinguish relevant service communications from promotional content and to avoid using an existing enquiry as an unrestricted basis for sending unrelated marketing messages. Where permission or another lawful basis is required for a particular type of communication, we will follow the applicable requirements.

Newsletter Subscriptions

Visitors may choose to subscribe to communications from Lowreys Luxury Rentals to receive information about property listings, rental categories, destination ideas, seasonal promotions, special offers, and other relevant updates. Subscription forms may request information such as your name, email address, phone number, preferred rental type, destination interests, or communication preferences.

You should subscribe only using your own email address or an address that you are authorised to use. Providing another person's contact details without permission may result in communications being sent to someone who did not request them and may violate applicable laws or privacy requirements.

Where consent is required for promotional communications, we will seek consent through an appropriate method. A subscription checkbox, confirmation process, or other mechanism may be used depending on the website configuration and applicable legal requirements. Subscription information should be collected and processed consistently with the purpose explained when the information is requested.

Subscribing to a newsletter does not automatically authorise every possible type of communication. For example, an individual who requests property updates should not necessarily be treated as having agreed to unrelated promotions or communications from independent third parties. We aim to keep our messages reasonably connected to the stated subscription purpose and the preferences provided by the recipient.

You may change your preferences or withdraw consent where applicable. If a subscription is optional, declining to subscribe should not prevent you from browsing publicly available property information or submitting a general enquiry. Any processing necessary to respond to a specific request will be handled separately in accordance with our Privacy Policy and applicable law.

We aim to maintain appropriate records of subscription choices and relevant preference changes where necessary. However, the actual recording and confirmation of a subscription depend on the website's form processing and newsletter systems being correctly configured.

Types of Emails We Send

The communications you receive from Lowreys Luxury Rentals depend on your interactions with us, your subscription preferences, the services you request, and the applicable legal requirements. We aim to ensure that messages are relevant to their stated purpose and are not sent more frequently than reasonably necessary.

Where you have subscribed to promotional communications or another lawful basis applies, we may send newsletter updates about our rental categories, newly featured properties, destination inspiration, seasonal accommodation opportunities, or special offers. The availability and frequency of such messages may vary according to our actual marketing activities.

If you submit an enquiry, we may respond with requested property details, availability information, pricing information, clarification questions, or other information relevant to your request. These messages are intended to help you evaluate accommodation options and decide whether to proceed with a reservation.

If you have a confirmed booking, we may send necessary service communications about reservation details, payment status, arrival instructions, property access, changes affecting your stay, or other important information related to the arrangement.

We may also communicate with you about an issue you have reported, a customer service request, a security concern, a complaint, or a legal or administrative matter where such communication is appropriate.

Promotional messages and essential service messages serve different purposes. Unsubscribing from a marketing newsletter will generally stop future promotional emails covered by that subscription, but it may not stop necessary messages relating to an active enquiry, confirmed reservation, payment, security issue, or legal obligation.

Unsubscribe and Manage Your Preferences

We respect your choice to stop receiving promotional emails from Lowreys Luxury Rentals. If you no longer wish to receive newsletters, property updates, seasonal offers, or other marketing communications, you may use the unsubscribe link or preference management option provided in the relevant email, where available.

If an unsubscribe link is unavailable or does not work, you may contact us directly by email or telephone and request that your address be removed from the applicable promotional mailing list. Please identify the email address associated with the subscription so that we can understand and process your request.

We aim to process valid unsubscribe requests within the period required by applicable law and take reasonable steps to prevent the address from being added back to the same promotional list without a new appropriate basis. Processing time may depend on the systems used to manage subscriptions and the service providers involved.

You may continue to receive a limited number of messages while an unsubscribe request is being processed. If you receive a promotional message after making a request, please allow for reasonable processing time and contact us if the messages continue beyond the applicable period.

Unsubscribing from one category of communication may not automatically unsubscribe you from every separate newsletter or service that you have independently chosen to receive. Where multiple subscription preferences are available, you may need to update each relevant preference or specify which communications you no longer wish to receive.

We may retain limited information about an unsubscribe request where reasonably necessary to honour your choice, maintain suppression records, demonstrate compliance, or meet legal obligations. Such information should not be used to resume promotional communications contrary to your expressed preference.

Use of Contact Information

Contact information provided to Lowreys Luxury Rentals should be used for the purposes explained when it is collected, for relevant services requested by the individual, or for another purpose permitted by applicable law. We aim to avoid using email addresses and phone numbers in ways that are unrelated to the original interaction or inconsistent with the recipient's stated preferences.

We do not intend to collect email addresses through deceptive methods, purchase questionable contact lists, or use indiscriminate bulk messaging as a substitute for appropriate subscription practices. Any third-party service engaged to support communication activities should be selected and managed with reasonable attention to lawful data handling and responsible messaging.

We do not authorise visitors to use our website, forms, property descriptions, or contact information to distribute unsolicited advertisements, conduct mass solicitation, promote unrelated services, or send communications that misrepresent their origin.

Personal information may be shared with a property owner, authorised property manager, or service provider when reasonably necessary to respond to an enquiry or facilitate a requested reservation. Such sharing does not automatically permit the recipient to use the information for unrelated marketing or to add it to independent mailing lists without an appropriate lawful basis.

Where we use service providers for email delivery, subscription management, or related activities, the information shared should be limited to what is reasonably necessary for the relevant purpose. Appropriate contractual, operational, and technical safeguards should be considered according to the nature of the service and applicable legal requirements.

If you believe that your contact information has been used improperly in connection with Lowreys Luxury Rentals, please contact us with relevant details, such as the message received, the date, and the address to which it was sent. Please avoid forwarding sensitive personal information that is not needed to investigate the concern.

Prohibited Spam

Visitors, customers, subscribers, and other individuals interacting with Lowreys Luxury Rentals must not use our website, forms, branding, or communication channels to engage in spam, fraud, harassment, deceptive marketing, or other unlawful activity.

Prohibited activities include sending or facilitating unsolicited bulk messages through our website, submitting another person's email address without proper authority, using automated tools to repeatedly submit forms, or attempting to add individuals to promotional lists without the required permission or another lawful basis.

You must not impersonate Lowreys Luxury Rentals, its representatives, property owners, or other individuals. You must not create deceptive messages that falsely claim to originate from us, advertise non-existent properties under our name, or use our branding to mislead people into disclosing personal or financial information.

You must not distribute malicious links, harmful attachments, phishing messages, fraudulent payment instructions, or content intended to compromise the security of recipients or their devices. You must also avoid using our contact channels to send unlawful, threatening, abusive, discriminatory, or otherwise prohibited material.

Where permitted by law, we may investigate suspected misuse of our website or communication systems, restrict access to relevant features, reject inappropriate submissions, report suspected unlawful activity to appropriate authorities, or take other reasonable measures to protect visitors and our services.

Any action taken in response to suspected misuse will depend on the circumstances, available evidence, applicable legal requirements, and the nature of the risk. Nothing in this policy limits rights or remedies available under applicable law.

Fraudulent Messages and Email Security

We encourage visitors to remain cautious when receiving unexpected messages that claim to represent Lowreys Luxury Rentals. Fraudulent messages may use similar names, misleading email addresses, copied branding, false property offers, urgent payment demands, or suspicious links to appear legitimate.

Before responding to an unexpected payment request or sharing personal information, review the sender's details and consider whether the message relates to an enquiry or booking you actually made. Do not assume that a message is genuine solely because it contains our business name, a property photograph, or information that appears relevant to a rental enquiry.

Be especially careful with messages that demand immediate payment, request passwords or payment card details through ordinary email, offer unrealistic discounts, or ask you to transfer money to an account that differs from the verified payment instructions for your booking.

If you receive a suspicious message claiming to originate from Lowreys Luxury Rentals, do not click unfamiliar links, download unexpected attachments, or provide confidential information until the message has been verified. You may contact us using the details published on our official website to clarify whether a communication is genuine.

If you believe that you have received a fraudulent message, you may report the matter to us with the sender details, subject line, date, and a brief description. Avoid including passwords, full payment card details, or other sensitive information in your report.

Although we may take reasonable steps to protect our communication channels, email systems and internet services can be affected by impersonation, spoofing, compromised accounts, and other security risks. We cannot guarantee that every message using our name or referring to our properties has been authorised by us.

Third-Party Email Services

Lowreys Luxury Rentals may use third-party providers to support website hosting, email delivery, newsletter management, form processing, customer communications, or related business operations. The specific providers used may change as our website and services develop.

Where a third-party provider processes personal information on our behalf, we aim to use appropriate arrangements to help ensure that the information is handled for the intended purpose and protected according to applicable requirements. Access should be limited to the information necessary to deliver the relevant service.

If you click a link in one of our messages, you may be directed to a third-party website or service. That website may have its own privacy policy, cookie practices, communication preferences, and terms of use. We encourage you to review those details before submitting information or interacting with an external service.

We do not control every communication or marketing practice of independent third parties. Receiving a message from a separate property provider, booking platform, or other service does not necessarily mean that the message was sent by Lowreys Luxury Rentals or that we are responsible for its contents.

Where an enquiry requires communication with a property owner or authorised manager, relevant details may be shared to support the requested accommodation arrangement. We aim to keep such sharing connected to the purpose of your enquiry and do not intend for your details to be used for unrelated unsolicited marketing.

If you believe that a third party is sending unsolicited messages using information connected with an enquiry or reservation, you may contact us so that we can review any aspect of the matter that falls within our responsibility. Issues relating solely to an independent provider may also need to be raised directly with that provider or the appropriate authority.

Policy Updates

We may update this Anti-Spam Policy from time to time to reflect changes in our communication practices, newsletter systems, website features, service providers, or applicable legal requirements. Any revised version may be published on this page without any prior notice.

We encourage visitors and subscribers to review this policy periodically, especially if they receive promotional communications from us or use our subscription forms. The latest published version describes our current general approach to spam prevention and responsible communication, subject to any additional notices or terms that apply to a specific service.

We aim to comply with applicable laws governing electronic communications, promotional messages, personal information, and unsubscribe requests. The specific requirements may vary according to the recipient's location, the type of message, the communication channel, and the purpose for which contact information was collected.

Where applicable law requires consent before marketing messages are sent, we aim to obtain and respect that consent. Where identification details, a postal address, an unsubscribe mechanism, or other information is legally required in a promotional message, we aim to meet those requirements through the relevant communication system.

We aim to handle unsubscribe requests, communication complaints, and suspected misuse in a timely and responsible manner. Any retention of information relating to subscriptions or unsubscribe requests should be limited to an appropriate purpose, such as respecting communication preferences, maintaining compliance records, or meeting legal obligations.

If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Nothing in this policy is intended to exclude rights or protections that cannot legally be waived or restricted.

This Anti-Spam Policy should be read alongside our Privacy Policy and Terms and Conditions. Where a specific subscription or communication process provides additional terms or notices, those details should also be considered when determining how the relevant information and communications are handled.